Is every piece authentic?
Absolutely, we guarantee that all of our products are 100% authentic.
How long can I keep my bag?
As long as you are a fully paid member you can keep your bag for as long as you wish.
How will my bag arrive?
Your selected product will arrive via courier, which will require a signature upon receipt of goods. In some cases, your selection will arrive overnight but this will depend on the time you place your order. If not overnight, your piece will arrive the following day. Regretfully we cannot deliver to PO boxes.
How do I send the bag back?
Follow the instructions sent to you with your piece. You will need to repack the product into the pre paid parcel supplied. Call our couriers and they will collect it from you and wiz it back to us promptly.
Who pays for shipping and handling?
You pay $25.00 for each product to be carefully shipped to you. This payment includes the cost of sending it back to us when you are done. You will be prompted to pay for postage after you have confirmed your selection. If you live in a remote area of Australia or in some parts of WA you may need to pay an extra charge - we will let you know if this applies to you via email.
What happens if I lose or damage the bag?
In the first instance, please contact us immediately via info@milaandeddie.com.au. We will assess the damage of the bag and ascertain what kind of repairs are required (if any at all). Please don’t attempt to clean the bag yourself as you may end up doing more damage than good (leave it to the professionals). If you have lost the handbag you will be charged a replacement fee. Replacement fees are determined by Mila & Eddie based on the individual nature of the piece. Please refer to the full terms and conditions listed on this site.
Can I choose to buy a bag if I fall in love with it?
Sure! Just email us at info@milaandeddie.com.au and we will advise you of a price if that particular piece is available for purchase.
Can I borrow more than one bag at a time?
Sure. Members can borrow up to 2 pieces at a time. Additional monthly fees apply. If you wish to borrow more than one piece, please email us at info@milaandeddie.com.au and we can discuss your request.
How do I cancel my membership?
Firstly, you will need to return the product you have borrowed. Then email us at info@milaandeddie.com.au to advise us that you would like to cancel/suspend your membership. We are happy to suspend your membership and give you the opportunity to join again at a later date. Please remember you must advise us of your intention to cancel or suspend your membership at least 72 hours before your next billing date.
Can I request a bag that you don't have on your site?
Drop us a line and let us know the details of the piece you are looking for. We will see what we can do!
Can I buy a gift certificate for a friend?
YES. Just email us at info@milaandeddie.com.au and we will 'walk' you through the details. We can send you a gift voucher letter, wrapped with a free Mila & Eddie carry bag... expect much admiration for being so clever.
How Can I contact Mila & Eddie?
You can email us at info@milaandeddie.com.au or call our warehouse during business hours on 03 9525 4718. For those that like to post letters, we love reading them! You can send (fan) mail to PO BOX 454 ST KILDA VIC 3182.
What transaction currency do you use?
All prices on Mila & Eddie are in Australian Dollars.
