Mila & Eddie recognises the importance of protecting your personal information. This Privacy Statement sets out the information we collect, why we collect it and what you can do if you would like to remove yourself from a mailing list or change any details we may hold. Your use of this website indicates your agreement to the terms of this Policy. If you do not agree with this Policy, please do not use this site.

Information collection

When you sign up for membership, we will collect personal details such as your name and address. The collection and storage of this information enables us to effect the transaction and deliver the products that you order. It also simplifies the ordering process. By collecting this information, members are not required to re-enter their personal details for every subsequent transaction with MILA & EDDIE.
Your credit card details are not viewed by us or by any person except you, at any time during the transaction. They are encrypted and passed directly to the Bank through our security provider. If you would like any further information on our payment systems and security, see your FAQ's or contact us.
We may keep information in relation to your use of the website to allow us to track your order history and wish list items. Also, site traffic data is collected for site improvement purposes. This helps us to understand the navigational habits of users and the products that members are most interested in. It also alerts us to any technical difficulties that may arise.

Disclosure

For the purpose of processing your order, we may disclose your details to our payment gateway service provider, courier companies, or to any person or company selected by us to carry out order fulfillment. When information is disclosed to third parties, we will only disclose the information that is absolutely necessary for that third party to carry out the task we require them to perform.
We will not use this information in any other ways than those outlined in this policy.

Protection of you personal information

At MILA & EDDIE your personal information can only be accessed by authorised employees. We take all reasonable efforts to protect personal information from unauthorised access or disclosure. We require all staff to maintain the confidentiality of personal information. We will securely destroy personal information if it is no longer required by us or for the purpose of legal requirements.
Subject to some exceptions, you can request personal information stored by us. We will need to verify your identity before giving access. Your request must be in writing, and sent to:

Privacy Officer
Mila & Eddie
PO BOX 6043
Hawthorn West VIC 3122

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement. We reserve the right to modify this privacy statement at any time, so please review it frequently.

Online Ordering Security

Mila & Eddie takes your security seriously, so you can order with confidence.
It is 100% safe to place an order at Mila & Eddie - we go to great lengths to ensure that we protect and secure the information of our customers. We have created a secure online environment so you can order without worrying about your personal information. Our website uses Secure Sockets Layering (SSL) to encrypt your personal information (including your credit card information) before it travels over the internet. SSL is the industry standard in online ordering systems worldwide. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Also, your browser may give you a pop-up message indicating that you are about to enter a secure area. This encryption provides you with the security you require so long as your browser and local network supports the use of encrypted data transmissions. Because we use SSL, placing an order online with Mila & Eddie is just as safe as giving your credit card number over the phone.
To prevent unauthorised access to your personal information, to maintain data accuracy and to ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.